This is the privacy policy for Porta Potty Rental LLC and our website at portapottyrentalllc.sbs. It explains what information we collect, how we use it, who we share it with, and what rights you have. Written in plain language, because legal documents should not require a translator.
The short version: we collect the information needed to book, deliver, service, and pick up your portable toilet rental — your name, phone number, site address, and rental details. We use it to run your rental and to communicate with you. We do not sell your personal information. We do not share it with marketers. If you have questions about any of this, call (855) 343-0136 and ask.
Information We Collect
We collect information in two ways: what you give us directly, and what our website collects automatically when you visit. Here is exactly what falls into each bucket.
Information you give us directly
When you call to book a rental, you give us your name, phone number, and usually an email address if you want a written confirmation. You give us the site address where units will be delivered, plus access details like gate codes and contact names for the site. You tell us your rental details: dates, headcount, unit types, servicing preferences. If a problem comes up during your rental and you call us about it, the details of that conversation become part of your rental record so we can follow through.
We do not take payment information over the phone unless you choose to pay by card, in which case the card details go directly to our payment processor — we do not store full card numbers on our own systems. We never ask for sensitive personal information like government ID numbers, and you should never volunteer them. If anyone claiming to represent us asks for that kind of information, hang up and call us back at (855) 343-0136 to verify.
Information collected automatically
When you visit our website, standard web technologies collect basic technical information: your IP address, browser type, device type, the pages you visit, how long you spend on them, and the site or search that referred you. This is the same anonymous-ish traffic data every website collects. We use it to understand which pages people find useful and to keep the site working properly. It is not linked to your rental record unless you identify yourself to us.
Our phone system logs call metadata — the number you called from, the time and duration of the call — as part of normal business operations. This helps us staff the phones, track missed calls during open hours, and follow up when a call drops. We may record calls for training and quality purposes; if we do, you will hear a notice at the start of the call.
How We Use Your Information
Every use of your information traces back to running the rental business. Specifically:
- Booking and fulfilling your rental: scheduling delivery, planning the servicing route, arranging pickup, and communicating with you about timing.
- Customer service: answering your questions, handling changes and extensions, resolving problems on site, and following up on service issues.
- Confirmations and reminders: sending booking confirmations, delivery windows, and servicing schedules to the phone number or email you gave us.
- Operations and staffing: understanding call volume and booking patterns so we keep enough trucks, units, and people routed where demand is.
- Legal and safety obligations: maintaining rental records, responding to lawful requests, and protecting our equipment and our people.
- Website improvement: using aggregated, anonymous traffic data to fix broken pages, improve content, and understand what visitors need.
What we do not do with your information: we do not sell it, rent it, or trade it. We do not use your phone number or email for marketing blasts you did not ask for. We do not build advertising profiles on you. Your information exists to run your rental, full stop.
Cookies and Tracking
Our website uses a small number of cookies — tiny text files your browser stores — for basic functionality: remembering your preferences, keeping the site secure, and collecting the anonymous traffic statistics described above. We do not use advertising cookies, cross-site trackers, or fingerprinting. There is no ad network following you around the internet because you looked at portable toilets.
You can block or delete cookies in your browser settings at any time. The site will still work; you might just lose minor conveniences like remembered preferences. If we ever add analytics tools beyond basic traffic counting, this policy will be updated to describe them before they go live.
How We Share Your Information
We share your information only when the rental requires it or the law requires it. That means:
- Service operations: your site address, access details, and delivery instructions go to our drivers and service techs so they can find your site and do the work. This is the minimum needed to fulfill your rental.
- Payment processing: if you pay by card, your payment details go to our payment processor, which handles them under its own security standards. We never see or store your full card number.
- Legal compliance: we disclose information when required by law — a court order, a subpoena, or a lawful government request — and when necessary to protect our rights, our equipment, or someone's safety.
- Business transfers: if the company is ever sold or merged, rental records transfer to the new owner under the same privacy commitments in this policy.
We do not share your information with data brokers, advertisers, or marketing companies. We do not hand your phone number to third parties for their own solicitation. Anyone who contacts you claiming we gave them your number is either confused or lying — call us at (855) 343-0136 and we will sort it out.
Data Retention
We keep rental records for as long as they serve a legitimate business purpose, then we get rid of them. Active rental records stay on file while your rental is running and for a reasonable period afterward — long enough to handle billing questions, warranty issues, and repeat bookings without making you re-explain everything. In practice, that means rental records are typically retained for several years, consistent with standard business and tax recordkeeping.
Website traffic data in aggregated form may be kept longer because it contains no personal identifiers — it is just counts of visits and page views. Call recordings, when they exist, are kept for a limited period for training and quality review, then deleted. When personal information is no longer needed, we delete it or anonymize it so it cannot be tied back to you.
If you want your personal information deleted sooner, ask us — see Your Rights below. We will delete what we can, though some records may need to stay for legal or tax reasons, and we will tell you plainly if that is the case.
Your Rights
You have rights over your personal information, and exercising them is straightforward: call (855) 343-0136 or use the contact details at the bottom of this page. Here is what you can ask for:
- Access: a copy of the personal information we hold about you and your rentals.
- Correction: fix anything that is wrong — a misspelled name, an old phone number, a wrong site address on file.
- Deletion: ask us to delete your personal information when we no longer need it for your rental or a legal obligation.
- Restriction: ask us to limit how we use your information while a dispute about accuracy or usage is being resolved.
- Portability: receive your information in a usable format so you can take it elsewhere.
- Objection: tell us to stop a particular use of your information, and we will unless we have a compelling legitimate reason to continue.
We respond to rights requests promptly and without charge. We may need to verify your identity first — usually by confirming details only the real account holder would know — so we do not hand your information to the wrong person. If you believe we mishandled your data, you also have the right to complain to your state attorney general or the relevant data protection authority.
A note on marketing: we do not send marketing emails or texts unless you specifically ask for them. If you ever receive one from us and do not want more, reply stop or call (855) 343-0136 and we will remove you immediately. No dark patterns, no ten-step unsubscribe.
Security
We protect your information with reasonable safeguards: access controls so only the people who need your rental details can see them, secure systems for the data we store, and payment processing handled by a processor that meets industry security standards. Drivers and techs get the minimum information needed to do their jobs — your site address and access instructions, not your life story.
No system is bulletproof, and we will not pretend ours is. If we ever discover a data breach that affects your personal information, we will notify you promptly and tell you what happened, what information was involved, and what we are doing about it. In the meantime, the best protection is minimization: we collect only what the rental requires, which means there is less to lose.
Children's Privacy
Our services are for adults arranging rentals for jobsites, events, and properties. We do not knowingly collect personal information from children under thirteen, and our website is not directed at children. If you believe a child has given us personal information, call (855) 343-0136 and we will delete it.
Changes to This Policy
If we change this policy in a way that affects your rights, we will post the updated version here with a new effective date and note what changed. For significant changes, we will also notify active rental customers directly. The version in effect is always the one posted on this page.
Continued use of our website or services after a policy update means you accept the updated policy. If you do not accept it, stop using the site and call us to close out any active rental under the prior terms.
Contact Us About Privacy
Questions, requests, or complaints about privacy: call (855) 343-0136 during open hours (Mon–Sat 7am–7pm CST, Sun 7am–12pm CST) and ask for privacy assistance, or write to us through the contact details on our contact page. We would rather answer a direct question than have you wonder. That applies to privacy the same as it applies to portable toilets.
Ready When You Are
One call handles the whole thing: unit selection, delivery scheduling, servicing cadence, and pickup. Call (855) 343-0136 — lines are open Mon–Sat 7am–7pm CST, Sun 7am–12pm CST.